Work request comments
The work request facilitates conversation between the requester and facility maintenance personnel through comments.
The requester can add comments to the request by visiting the public URL that they received when they submitted their request and filling out the new comment form.
When a comment is added, both the requester and the support team receive an email notifying them of the comment.
Facility maintenance personnel can view the comments on a request on the request detail view. They can also comment themselves. As when the requester comments from the public page, an email notification is sent out to the requester and the support team informing them of the new comment.